Essência da Latitude, Turismo Lda.
Essência da Latitude
Terms and ConditionsThis agreement establishes the terms and conditions of Essência da Latitude, Turismo Lda, tax number 513 541 314, Turismo de Portugal registration: RNAAT 465/2015 and RNAVT 7104.
Our activity focuses on historical and cultural aspects, showcasing a multifaceted Portugal, offering experiences enriched by diverse influences that have shaped a unique essence. We position ourselves in the market as a company that reveals the whole and provides tourists with competent and personalized experiences.
Special Conditions take precedence over General Conditions; additional stipulations agreed between the Client and Essência da Latitude, Turismo Lda. take precedence over both. The services and products are offered to customers under the Terms and Conditions expressed in this document.
By booking a tour, the participant guarantees that they have read these Terms and Conditions and agrees to be bound by them and all other terms and conditions of Essência da Latitude, Turismo Lda. as referred to in brochures, advertisements, and the website.
User Obligations and Responsibilities
When using or visiting the website www.essenciadalatitude.com, the user agrees to the terms of use and data protection policy available on this site. The website is owned by Essência da Latitude, Turismo Lda., registered with Turismo de Portugal under RNAAT 465/2015 and RNAVT 7104.
The user must not use the site for any purpose other than its intended purpose. Any use for illegal purposes or any purpose that could harm the company’s image is strictly forbidden. Plagiarism and forgery are also expressly forbidden. Users must not create or place any type of virus on the website.
Intellectual Property
The images on the website www.essenciadalatitude.com are the property of Essência da Latitude, Turismo Lda. The user may not modify, rent, lend, sell, distribute, or create any derivative work from the content of the website without the written consent of the company.
Tours
The tours are provided by Essência da Latitude, Turismo Lda. All tours and services offered by Essência da Latitude, Turismo Lda. are valid according to the information displayed, and the agency is not responsible for any information it does not directly provide.
Tours are conducted in different vehicles (car or van) depending on the number of people to be transported. Our tours include only what is defined on the respective page on the Essência da Latitude website.
Prices
Prices quoted by Essência da Latitude, Turismo Lda. are per person, based on local rates, and subject to change. Prices do not include entrance tickets to museums, shows, and meals, except where expressly indicated. Prices already reflect value-added tax (VAT) at the current rate.
Payment and Reservation Policy
Payment is made in a secure session on the Essência da Latitude website using VISA, Mastercard, debit cards, or bank transfer, after which proof of payment will be sent. Bookings for One-Day and Half-Day tours must be made at least 24 hours in advance. Essência da Latitude does not guarantee availability for reservations made within 24 hours prior to the tour.
To guarantee the booking of one or more tours, 100% payment is required at the time of booking. Essência da Latitude reserves the right to deem any reservation void if payment has not been made as specified.
Special Conditions for Children
Given the diversity of conditions applied to children, depending on their age, clients should inquire about any special conditions. Children under 16 must be accompanied by parents or legal guardians and carry all required documentation. Minors aged 16 to 18 traveling alone need a permit from their parents or legal guardians allowing them to leave/enter Portugal.
Changes/Cancellations by Essência da Latitude
Essência da Latitude may change the program conditions, including the order of routes, departure times, or accommodations. If unforeseen circumstances force the suspension or cancellation of a tour, customers will be entitled to a refund, excluding costs already incurred by Essência da Latitude.
Impossibility of Compliance
If essential services listed in the tour program cannot be provided due to circumstances beyond Essência da Latitude’s control, the customer has the right to withdraw from the trip and be reimbursed, excluding costs already incurred by Essência da Latitude, or accept a different service and price change.
Changes/Cancellations by the Customer
Customers may withdraw from the tour at any time by written notice and will be entitled to a refund according to the Cancellation Policy. Cut-off times are based on the experiences’ start time.
Cancellation Policy
a) One-Day and Half-Day Tours:
- For a 97% refund, you must cancel at least 24 hours before the experience’s start time.
- If you cancel less than 24 hours before the experience’s start time, the amount you paid will not be refunded.
- No show: no refund.
b) Tailor-Made Tours:
- For a 97% refund, you must cancel at least 60 full days before the experience’s start time.
- For a 75% refund, you must cancel 30-60 full days before the experience’s start time.
- For a 50% refund, you must cancel 15-30 full days before the experience’s start time.
- For a 15% refund, you must cancel 3-15 full days before the experience’s start time.
- If you cancel less than 48 hours before the experience’s start time, the amount you paid will not be refunded.
- No show: no refund.
Complaints
Only written complaints will be considered. Essência da Latitude is not responsible for delays due to weather conditions, traffic, mechanical breakdowns, or other external factors.
Insurance
Essência da Latitude’s activities are covered by Civil Liability Insurance and Personal Accident Insurance as required by law.
Privacy Policy
Essência da Latitude processes personal data lawfully and exclusively for reservations, invoicing, and necessary tour operations. Personal data will not be shared with third parties, except when necessary to carry out the requested activity.
Closing Days
Essência da Latitude is closed on January 1, May 1, Easter Day, and December 24, 25 and 31.
For any inquiries or additional information, please contact Essência da Latitude at geral@essenciadalatitude.com
